What to do if infected by ransomware? How to recover files infected by ransomware?

What is ransomware? As the name suggests, ransomware is a new type of Trojan virus that emerged with digital currency. Generally, ransomware spreads through website hijacking, spam emails, bundling software, server intrusion, etc. Once infected, it may cause the entire network to be paralyzed, important databases to be encrypted, or business interruptions, among other substantial harms. It has caused significant losses to government and corporate institutions and netizens worldwide. So, how should an enterprise deal with a ransomware infection? How can ransomware files be recovered? Most enterprises panic after being infected with ransomware and do not know how to deal with it. To help enterprises recover data, the Hexa Information Technology Research Center was established. The security team of Hexa Information Technology Research Center has rich experience in analyzing ransomware and professional emergency response services, and has helped thousands of enterprises to recover data encrypted by ransomware.

Current main members of the ransomware family:

More than half of the ransomware family has emerged this year, and previous virus families have also continuously produced ransomware variants, making decryption more difficult.

What are the typical symptoms of a ransomware infection?

The most obvious symptom after infection is that files on servers or computers are appended with unknown suffixes, including documents, videos, and photos, which are encrypted and locked, making them inaccessible. Additionally, the virus program generates a file in each encrypted file containing hacker contact information and instructions for paying the ransom.

Some of the file extensions encrypted and locked by ransomware include the following:

Our Promise:

a, As the encryption level of ransomware is comparable to that of major financial institutions, very few companies can decrypt ransomware on their own. Most claims of decryption capability in the market are actually about contacting hackers to act as 'hacker intermediaries', which is very costly and risky; the Hexa team solemnly promises: we decrypt based on experience and technology, not by contacting infiltrating hackers!!

b, Currently, our engineering team preliminarily confirms cases with nine to ten confidence levels before accepting them, so the success rate of decryption is nearly 100%, and the decryption is almost entirely damage-free. Even if we cannot decrypt within the specified time, we promise not to charge any fees. According to nearly two thousand cases we have decrypted, only a dozen have not been successfully decrypted.

Important Reminder:

Exercise caution when directly contacting hackers or claiming capable 'hacker intermediaries'. Exposing the infection ID, infection situation, and organizational details to them is equivalent to standing naked before the hackers and allowing them to manipulate you at will. The hackers' goal is to extort more money. Once hackers learn our bottom line, they will only intensify their efforts. Additionally, if multiple intermediaries inquire with the hackers, the hackers might think you have a strong intention to pay and may lock the decryption key, significantly increasing the difficulty of decryption. If you want the data, you might have to pay a high price, or if an intermediary pretends to contact the hackers and insults them, it is possible that your data could be completely destroyed and become irrecoverable.

The above is about 'What to do if infected by ransomware? How to recover files infected by ransomware?' If you have more questions about ransomware or need to recover files attacked by ransomware, please contact us in time. We will serve you wholeheartedly and solve your problems quickly.